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CUSTOMER SERVICE: (909) 481-2400

TOLL FREE: (888) 581-(VISA) 8472

FAX: (909) 989-1566

SUPPORT: bankcard@diamondcard.net


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FAQS

What credit cards can I accept?
We support all major credit cards, including Visa, MasterCard, American Express, Diner's Club, Discover, JCB and POS/ATM debit cards. We also support private label cards, including gift cards and loyalty programs

Can I accept debit cards?
Your merchant services account can accept debit cards through us for debit networks throughout the United States.

How are my monthly fees paid?
Monthly fees are automatically debited from your business checking account the first week of each month for the previous month's fees. You'll understand those fees before you start processing.

What are my monthly fees?
Visa MasterCard Interchange is the most economical method to process. If you have been processing with a three or four tiered system (e.g. Qualified, Mid Qualified and Non Qualified rates), you should see an immediate cost reduction. You pay the cost of the card type, which is clearly posted and updated on the internet by Visa and MasterCard, along with a very modest margin. We carefully explain your monthly fees before you sign any agreement.

How long does it take to set up a merchant account?
Most often, it is the same day. However, the time it takes to establish a merchant account depends on several factors including: completeness of the application submitted, accuracy of the information provided and any required additional paperwork.

I want to begin accepting payments with credit cards. What kind of hardware do I need?
Many factors determine the kind of hardware you will need, including: type of merchant account you want to establish (e.g., ecommerce, retail or direct market), the type of industry you're in, how many transactions you have a day, type of transactions you'll be processing, how many locations your business has, etc. Once we have all of this information, we will be better able to advise you on the type of equipment you'll need to be able to process credit cards.

TOLL FREE: (888) 581-(VISA) 8472

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